Refund & Return Policy

At Metro90, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the date your order is delivered. To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be in its original packaging.

• Include all accessories, manuals, and documentation provided with the product.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Clearance or final sale items

• Products showing signs of use or damage caused by the customer

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Contact Us

For return requests or refund inquiries, please contact:

Email: support@metro90.store